Customer Relationship Management (CRM) Specialist - Bali

Join Eadess Sdn Bhd as a Customer Relationship Management (CRM) Specialist in beautiful Bali and play a pivotal role in shaping customer loyalty, engagement, and business growth. This is a unique opportunity to leverage data-driven insights, innovative CRM strategies, and cutting-edge tools to enhance customer interactions and drive business success.

As a CRM Specialist at Eadess Sdn Bhd, you will be responsible for managing and optimizing our customer relationship management system, ensuring that our customers receive the best possible experience. You will work closely with our sales, marketing, and customer service teams to gather and analyze customer data, identify trends, and develop strategies to improve customer satisfaction and retention.

With a focus on data accuracy, process efficiency, and customer-centric solutions, Eadess Sdn Bhd is dedicated to fostering long-term relationships with our customers. If you are passionate about CRM, have a proven track record in data analysis, and are eager to make a tangible impact on customer relationships, we invite you to join our team in Bali and help us continue to grow and thrive.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the CRM system, ensuring data accuracy and integrity.
• Analyze customer data to identify trends, patterns, and insights that drive business decisions.
• Develop and implement CRM strategies to enhance customer engagement and loyalty.
• Collaborate with sales, marketing, and customer service teams to improve customer interactions and satisfaction.
• Create and maintain comprehensive customer profiles and records in the CRM system.
• Generate regular reports and dashboards to track customer performance and identify areas for improvement.
• Stay up-to-date with the latest CRM technologies, tools, and best practices.
• Provide training and support to team members on CRM system usage and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a CRM Specialist or similar role, preferably in a B2B or B2C environment.
• Strong knowledge and experience with CRM software such as Salesforce, HubSpot, or Microsoft Dynamics.
• Proficiency in data analysis tools such as SQL, Excel, or Tableau.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications in CRM or related fields are a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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