Customer Service Representative (CSR) - Join GraPARI Bitung as a Key Player in Digital Solutions

Are you a proactive and customer-focused individual looking to kickstart your career in digital customer service? Infomedia Nusantara is now hiring for the role of Customer Service Representative (CSR) for GraPARI in Bitung, a leading digital platform that connects users with a wide range of services. As a CSR, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. Join us in Bitung and be part of a dynamic team that is shaping the future of digital solutions in Indonesia.

In this role, you will handle customer inquiries, provide technical support, and ensure a seamless user experience. You will use tools like Zendesk, Salesforce, and other customer service software to manage and track customer interactions. With GraPARI's growing user base, you will have the opportunity to develop your skills and contribute to the success of a cutting-edge digital platform.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide technical support via phone, email, and live chat.
• Use Zendesk and Salesforce to manage and track customer interactions.
• Resolve customer issues and escalate complex problems to the appropriate teams.
• Maintain a high level of customer satisfaction by providing timely and professional responses.
• Monitor customer feedback and use it to improve our services.
• Collaborate with other teams to ensure a seamless user experience.
• Participate in training and development programs to enhance your skills.
• Adhere to company policies and procedures to ensure compliance and quality service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software like Zendesk and Salesforce.
• Familiarity with digital platforms and customer service best practices.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent problem-solving and decision-making skills.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

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